Privacy Policy
Effective Date: 10/06/2025
Last Updated: 10/06/2025
1. Who We Are
[Rockhopper Children’s Services, part of the Kedleston Group] ("we", "us", or "our") operates the website [rockhoppercs.com] (the "Site"). We are committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR).
2. What Data We Collect
We may collect and process the following types of personal data:
- Identity Data: name, username, or similar identifier.
- Contact Data: email address, phone number.
- Technical Data: IP address, browser type, operating system, and usage data via cookies.
- Marketing and Communications Data: your preferences in receiving marketing from us.
3. How We Collect Your Data
We collect data through:
- The forms you fill out on our website.
- Cookies and similar technologies.
- Analytics tools (e.g., Google Analytics).
4. Why We Collect Your Data
We use your data to:
- Provide and manage our services.
- Improve our website and user experience.
- Communicate with you, including marketing (with your consent).
- Comply with legal obligations.
5. Legal Basis for Processing
We process your data under the following legal bases:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Legitimate interests (e.g., improving our services).
6. Cookies
We use cookies to enhance your experience. You can manage your cookie preferences through our cookie banner or browser settings.
CookieMessage
This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page. Expires in 180 days.
PHPSESSID
Allows the website to function correctly such as retaining a shopping basket. Expires when the browser shuts down.
trackingcode
If you visited us by clicking on a link on a site e.g. an advert. We sometimes store the origin of your click so we can monitor which marketing is most effective.
webshopbasketuid
Used to store the client’s shopping basket items so the basket can be restored when they revisit a site.
Google Analytics 4
Allows us to understand how visitors interact with our website and to enhance their experience.
7. Data Sharing
We do not sell your data. We may share it with:
- Service providers under contract (e.g., hosting, analytics).
- Legal authorities if required by law.
8. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.
9. Your Rights
Under the UK GDPR, you have the right to:
- Access your data.
- Correct inaccurate data.
- Request deletion ("right to be forgotten").
- Object to or restrict processing.
- Withdraw consent at any time.
- Lodge a complaint with the ICO (www.ico.org.uk).
10. Data Security
We implement appropriate technical and organisational measures to protect your data.
11. Contact Us
If you have questions or requests regarding your data, contact us at:
Email: info@kedlestongroup.com
Phone: 0203 823 3030
Address:
Kedleston Group Limited
Unit 7, Brook Business Centre
Cowley Mill Road
Uxbridge, UB8 2FX
